SeafarerHelp, от Международных Сеть Помощи моряков (ISAN), обеспечивает совет, помощь и поддержку морякам всех наций вокруг земного шара. Наш helpdesk управляет 24 часами в день, 7 дней в неделю, чтобы помочь Вам с любыми проблемами, которые Вы могли бы иметь.
About SeafarerHelp
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What is SeafarerHelp?
SeafarerHelp is the free service provided by the International Seafarers Assistance Network (ISAN), a charity registered in the United Kingdom. We provide a free helpline, email and text messaging service (SMS) so that seafarers and their families can contact us about any issues they are concerned about. We also welcome contacts from other maritime agencies about seafaring issues.
To use the SeafarerHelp service you only need to remember one phone number: +20 SEAFARER (follow the letters on the phone keypad). Our telephone number is free from many countries and we are working to extend the freephone access from many additional countries. For full details of how to contact us using our free phone number, email and text service, click on the Contact SeafarerHelp page on this site.
Although the SeafarerHelp call centre is based in the UK, you do not have to speak English to use the service. Our multilingual staff speak all the main maritime languages including Russian, Filipino, Ukrainian, Chinese, French, Spanish, Portuguese, French, Hindi, Urdu, and Polish.
About the SeafarerHelp database
The information in the SeafarerHelp database is complied from various sources including the International Committee on Seafarers’ Welfare (ICSW) and the International Christian Maritime Association (ICMA), who help us to keep the information up to date. As well as listing all the agencies that provide services specifically to seafarers, you will also find details of other agencies which may be able to help you. We will shortly providing a facility where organisations listed in our database can log directly into our site to update their own information. If you would like further details about how to do this please email
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How SeafarerHelp responds to problems
Our multilingual help team are experienced in providing a sympathetic ear and practical advice for seafarers and their families who contact us. We treat all calls and contacts in absolute confidence. We react to a single call with a co-ordinated approach to provide a multi-agency response to seafarers in difficulty, at the same time empowering seafarers to choose the most appropriate source of help by giving them all the available options.
What people have said about SeafarerHelp
‘The International Seafarers Assistance Network (ISAN) which aims, free of cost, to provide advice and practical assistance to seafarers and their families, is indeed a noble and timely enterprise. I wholeheartedly support the initiative taken by the various organizations that form part of this Network to provide these services for the benefit of all seafarers worldwide.’
E. E. Mitropoulos
Secretary-General, International Maritime Organization.
‘I am most grateful for the wonderful assistance I have received on every occasion that I have sought assistance from SeafarerHelp.’
Fr Jack Walsh
Chaplain, Port of Davao, National Director, Apostleship of the Sea Philippines.
‘The International Shipping Federation recognizes the importance of Seafarers having access to a confidential advice service which ISAN provides through its service SeafarerHelp. It also recognizes the valuable role played by the international organisations which it works alongside to ensure that Seafarers receive accurate, appropriate and timely support.’
Natalie Shaw
Secretary, International Shipping Federation.
‘An excellent initiative which has benefited many seafarers.’
David Cockroft
General Secretary, International Transport Workers’ Federation.
‘SeafarerHelp has provided a lot of good services to a lot of seafarers around the world, and AOS in Great Britain has been a willing partner in their network. This is a very worthwhile and necessary service for seafarers given the increasing pressures they face in their working environments.’
Commodore Chris York
National Director, Apostleship of the Sea, Great Britain.
О SeafarerHelp 
To use the SeafarerHelp service you only need to remember one phone number: +20 SEAFARER (follow the letters on the phone keypad). Our telephone number is free from many countries and we are working to extend the freephone access from many additional countries. For full details of how to contact us using our free phone number, email and text service, click on the Contact SeafarerHelp page on this site.
