Suporte para os marínos em todo o mundo a partir de Seafarerhelp.
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Hello Seafarer
About us
Seafarers who find themselves in a difficult situation or require support or assistance can contact SeafarerHelp, provided by the charity International Seafarers Assistance Network (ISAN), who offer a free and confidential service, Whether it's dealing with bullying, un-paid wages, poor working/living conditions or just someone to talk to SeafarerHelp is completely free and confidential for all seafarers and their families around the world. It is available 24 hours a day, 365 days a year and in all the main languages spoken by Seafarers including Russian, Tagalog and Hindi.
As well as being available to help seafarers, SeafarerHelp also provides assistance to other maritime agencies by working alongside them to help resolve the issues, as you will see in the following feedback we receive:
"I got a call from a seafarer in the Middle East asking for help. It was very difficult to understand him. I called ISAN, gave them the telephone number of the seafarers and they took the case in their hands"
"I have always appreciated the help given and the way those referred have been treated"
"Thank you for the valuable service/contribution to the lives of seafarers, they really do need people who are prepared to listen to them, no matter how big or small the problem seems to be."
"We have 8 computers in our centre and on four of them I have your website as
home page"
What we do
Many requests are for help with simple problems: for example a lost wallet in port, sickness, contacting family. Others are more sensitive, such as advice on how to cope with bullying on board ship, or a dispute over pay or terms of employment.
There are also serious and complex cases. Sometimes we have helped in an emergency - for example, we coordinated advice and rescue for a sailor who almost lost a leg in an accident on board ship. There have been several cases of ships that have abandoned crews in port, without pay or flights home, and SeafarerHelp was asked by crew members to contact agencies that could bring practical assistance. And there have been calls from seafarers anxious about whether their terms of employment required them to sail in troubled waters, or who have been traumatised after captivity by pirates. The following case study is just one example of the good work undertaken by the team at SeafarerHelp:
"A Filipino seafarer was knocked unconscious on board a ship some 80 miles off the coast of the Philippines. Both the seafarer and the ship were from the Philippines. The captain had contacted the local seafarer centre in Davao, who then contacted us to ask if we could help. After several phone calls, we realised that we could contact the UK coastguard, who were able to contact their counterparts in the Philippines. Between the seafarer centre, ourselves and the coastguard, we ensured a medical team was standing by at the quayside when the ship returned to port."
About ISAN
The service is provided by an international charity (The International Seafarers Assistance Network) that was founded in the year 2000 by representatives from seafarer charities, trade unions and shipping employers in the UK. It operates from London and is governed by a voluntary board of Trustees.
Funding has been provided by grants from three charitable foundations that are concerned with the welfare of seafarers.
Our experienced and multi-lingual helpdesk staff can also provide a call-centre service for other organisations with compatible aims. Enquiries about this service should be directed to the Executive Director, ISAN.
Make a donations
Your generous charity donation will help keep the valuable service we provide to Seafarers, their families and other maritime organisations supported well in to the future. We rely on voluntary charity donations and funding to deliver this invaluable service. Without help from people like you, our work could not continue.
Dig deep as any amount can make a huge difference. Without help from people like you, our work could not continue.
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